Crash Replacement Program
Nova Carbon Ceramic Derailleur Crash Replacement Program
When are you covered ?
You are full covered if you experience a failure on the cage of your Nova Carbon Ceramic Derailleur that not due to manufacturing or other reasons covered by our Warranty Program. This could be failure caused by a crash, incorrect mounting or during traveling with your bike.
How does it work ?
Please fill out the form in the contact page below. And choose After-Sales Service subject.
Make sure to attach both proof of purchase and image of the product, along with a description of how and why you are experiencing a failure on the product.
All warranty cases will be determined solely upon review by Nova Ride. Each case will be reviewed individually by Nova Ride. This warranty program applies globally and does not differ from country to country.